Refund & Return Policy

1. General Policy

We want every customer to have a positive experience when purchasing from us. Because cannabis and cannabis-related products are regulated goods, returns and refunds may be subject to applicable laws, regulations and product-specific restrictions.

For health, safety and regulatory reasons, opened or used cannabis products may generally not be eligible for return or resale.

2. Returns

Returns are considered on a case-by-case basis and must comply with applicable California laws and regulations.

We may accept a return or provide another appropriate resolution when an item is defective, damaged during delivery, incorrect, or otherwise qualifies under our applicable return requirements.

Cannabis products that have been opened, consumed, altered or used may not be eligible for return.

3. Damaged Orders

If your order arrives damaged, please contact us promptly after delivery. To help us investigate the issue, we may request:

• Your order number
• A description of the problem
• Photographs of the damaged packaging or product
• Photographs of the shipping package, where applicable
• Any other information reasonably required to review the claim

After reviewing the issue, we will determine the appropriate resolution in accordance with applicable requirements.

4. Refunds

When a refund is approved, the refund will generally be issued to the original payment method where permitted.

Processing times can vary depending on the payment provider or financial institution. We cannot control the processing time once a refund has been submitted.

If a refund is not available or permitted for a particular transaction, we may provide another lawful resolution where applicable.

5. Incorrect Orders

If you receive an item that does not match your order, please contact our support team before using or opening the product.

Provide your order number and details of the item received so that we can review the order and determine the appropriate next step.

6. Exceptions

Certain products or transactions may be subject to additional restrictions because of applicable cannabis laws, payment-provider requirements, delivery rules or other regulatory obligations.

We reserve the right to decline a return or refund request where applicable law or regulatory requirements prevent us from accepting the requested return or issuing a refund.

Nothing in this policy is intended to limit any rights or protections provided to consumers under applicable law.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible. Cancellation requests are not guaranteed and may depend on whether the order has already been processed or prepared for fulfillment.

Once an order has entered fulfillment, cancellation may no longer be possible.

8. Product Information

Product availability, packaging, labels, strains, flavors and other product characteristics may change from time to time. Product information should always be reviewed before purchase.

9. Contact Us

If you have a question about a refund, return, damaged order or incorrect product, please contact our customer support team.

When contacting us, please include your order number and a clear description of the issue so we can assist you efficiently.

Email: info@sherbinskiscart.com

Last Updated: September 2026